Privacy Policy

Introduction

Welcome to https://proactive-property-management.alertwave.net (hereinafter referred to as “Proactive Property Management,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of personal data in alignment with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information in the private sector
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s General Data Protection Law (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA), Colorado’s Consumer Privacy Act (CPA), Utah’s Consumer Sales and Service Act (UCPA), Connecticut’s ConnectiCut Data Privacy Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://proactive-property-management.alertwave.net
All associated applications, software, and services provided under the Proactive Property Management brand
Any interactive features or forms available on our platform that require user input
Links to third-party platforms or services embedded within our website (please note that these entities have their own privacy policies governing your data)

Processing Activities

This Privacy Policy guides how we interact with users and handle personal information when:

You sign up and use our applications or services as an authorized user.
You visit our website, including browsing its various sections and interacting with web pages.
You choose to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect multiple types of personal data, which can include:

Account Information: Details related to your account creation and management, including user names, passwords, and profile settings.
Payment Information: Transaction details for services rendered, payment methods stored on our secure systems, and billing addresses.
Financial Information: Data connected to financial transactions, such as bank accounts or investment portfolios (where applicable).
Purchase Information: Records of products or services bought through our platform, including purchase dates and quantities.
Mobile Device Identifiers: Unique identifiers from your mobile device for analytics and targeted advertising (with user consent).
Location Data: Geographic coordinates when you access our services on a mobile device, used to provide location-based services.
Feedback: Comments, reviews, or survey responses you choose to share with us.
Social Media Information: Personal details obtained from social media platforms when users connect their accounts to our services (with user consent).
Product Information: Preferences and interactions related to products viewed or purchased on our website.

We gather this data through direct user input, automated systems like cookies, and third parties who provide us with information in accordance with their privacy policies.

Cookies

Cookies are small text files stored on your browser by websites you visit. We use cookies for various purposes:

Strictly Necessary: These ensure basic functions of our website, such as remembering user preferences and enabling secure log-ins.
Preference: Cookies store settings chosen by users to personalize their experience.
Analytics: We use analytics cookies to track aggregated data about website usage, helping us improve our services.

Users can control non-essential cookie preferences through our Cookie Manager tool.

Retention and Deletion

We retain personal data for as long as necessary for the purposes described in this policy or as required by law. Once the data is no longer needed for these purposes, we securely delete or anonymize it to prevent reidentification.

Security Measures

Proactive Property Management implements robust security practices and protocols to safeguard your personal information:

Encryption: We use encryption for data at rest and in transit to protect against unauthorized access.
Access Control: Only authorized personnel have access to sensitive data, and their access is monitored regularly.
Regular Audits: Security measures are reviewed and updated periodically to address emerging threats.

Your Rights (Subject to Local Laws)

Depending on your location, you may have certain rights regarding your personal data, including the right to:

Access, rectify, or erase your information held by us.
Restrict or object to the processing of your data in specific circumstances.
Request a portable copy of your data for use with alternative services.
Object to automated decision-making processes that affect you.
File appeals or complaints with our privacy team regarding data handling practices.

To exercise these rights, please contact our dedicated privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or regulatory requirements. Any revisions will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

For any queries related to privacy, data requests, unsubscribes, or complaints, please reach out to our Data Protection Officer at:

Email: [email protected]

Postal Address: [Our physical address]

We appreciate your trust in Proactive Property Management, and we are committed to maintaining the highest standards of data protection.